ALL appointments are in-person appointments.
Based on the capacity of our facility and for the safety of our clients and staff, you will have to come 15 minutes before your appointment time to fill out necessary paperwork (BIF). If you arrive late to your appointment, you will not be seen and you will need to reschedule. We recommend you to cancel your existing appointment and schedule another one if you feel unwell. Due to limited lobby space, we prefer that only one person comes to the appointment.
Failure to bring all required printed documentation with you to your appointment will delay your assistance. We require below documents:
For Self Employed income, please provide business ledgers or business bank statements listing gross income. If you have business expenses, you can choose to accept a standard 50% deduction each month. If the deduction is higher than 50%, we will need actual receipts or bank statements. These must show the description of the expense, the date, and the amount in order for the expense to be deducted from gross income. MSC's energy assistance program cannot deduct everything that can be deducted on taxes. Tax forms are not acceptable as proof of self-employed income or expenses.
Please note after reviewing your documents we may request additional information to complete your application.
MSC offers people pathways out of poverty through support and resources in education, employment, housing, energy assistance, food, and clothing. MSC has seven different service sites.
Based on your zip code and funding availability, you will be automatically assigned to one of the above location.
Within minutes of making your appointment, you should receive a confirmation email with a calendar appointment attached to the email. In addition, you will also receive a phone reminder the day before your appointment.
Appointments can be canceled or made on this website or our automated phone system by dialing 253-517-2263. Due to high demand on energy assistance, there may not be appointment available at this time. Please be patient and try again later.